Reference

Access Terms for Bangladesh Players

We built x beta for Bangladesh regions where online casino access is permitted under local law. Your account, wallet activity with bKash, Nagad and Rocket, and gameplay are governed by the terms below—read them before you deposit or place a bet.

Jurisdiction-dependent accessLocal wallet complianceAccount verification stepsDispute resolution process
x beta Access Terms for Bangladesh Players
GET HELP

Legal & Compliance Contact

Questions about eligibility, account restrictions or terms? Our support team answers legal and compliance queries through the channels below. We respond to verification requests, dispute notices and term clarifications in the order we receive them—have your account ID ready when you reach out.

Live Chat Open the chat bubble in your account dashboard. Legal and account-access questions are routed to a specialist who can check your region status, explain verification requirements and walk you through dispute steps in real time.
Email Support Send your legal question, dispute details or document upload to the support address shown in account settings. Include your registered mobile number and a brief description—we reply with next steps or a request for additional proof.
FAQ & Help Centre Browse the help section for answers on region eligibility, wallet verification, withdrawal holds and term updates. Each article links to the relevant clause in our full terms document so you can cross-reference the exact wording.
POLICY PRACTICE

How We Handle Compliance

Legal compliance at x beta means verifying who you are, confirming your region allows participation, keeping your data secure, and giving you a clear path to resolve disputes. We store identity documents and transaction records according to standard retention schedules, encrypt wallet and personal data in transit and at rest, and share information only when required by law or to prevent fraud. You can request a copy of your data, ask for corrections, or close your account through the contact channels above.

Identity Verification

We check ID and wallet ownership before processing your first withdrawal. Upload a photo of your national ID card and a screenshot of your bKash, Nagad or Rocket profile showing your registered name—this confirms you control the wallet.

Region Checks

Your IP address and mobile-money provider help us confirm you are accessing from an eligible region. If our systems detect a prohibited jurisdiction we will restrict deposit and gameplay until you clarify your location or close the account.

Data Retention

Transaction logs, game history and identity documents are kept for the period required by our compliance framework, then securely deleted. Request a data export or deletion by contacting support with your account ID and registered mobile number.

Dispute Resolution

If you believe a withdrawal was delayed unfairly, a bet was settled incorrectly, or your account was restricted in error, open a dispute ticket through live chat or email.

Legal & Access Questions

You can register if your local law permits online casino participation. We do not determine legality in your jurisdiction—confirm compliance with Bangladesh regulations before depositing. Access may be restricted if our region checks flag a prohibited area.

Identity and wallet-ownership checks prevent fraud and confirm you control the bKash, Nagad or Rocket account receiving the payout. Upload your national ID and a wallet screenshot showing your registered name when prompted in account settings.

Suspensions occur when we detect activity from a prohibited region, duplicate accounts, or breaches of our terms. Contact support with your account ID to review the reason. If resolved, we reinstate access; if not, remaining balance is returned to your wallet.

Email support or use live chat, provide your account ID and registered mobile number, and ask for a data export. We send a file containing your transaction history, game logs and stored identity documents within the timeframe stated in our privacy terms.

Our support team reviews disputes first. Open a ticket, describe the issue and attach screenshots if available. We check logs, consult the game provider if needed, and reply with our decision. Unresolved cases may escalate through the process outlined in our full terms.

Yes. Material updates are announced via email to your registered address and a banner in your account dashboard. Continued play or deposits after notice means you accept the revised terms. Review the changes before your next session.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.