Reference

Terms Conditions You Accept When You Join

These terms cover how your X Beta account works, how we handle bKash, Nagad and Rocket deposits, and what happens when you place a bet or spin.

Account eligibilityDeposit & withdrawal rulesBetting and gameplay termsResponsible useDispute resolution
x beta Terms Conditions You Accept When You Join
QUESTIONS ON TERMS

How to Reach Us About These Rules

If you need clarification on any term, or if you believe we've applied a rule incorrectly to your account, contact our Bangladesh support team. We'll walk you through the specific clause and explain how it affects your account, deposit or bet.

Live Chat Open the chat bubble in the bottom corner of any page. Our team is online most hours and will pull up your account history to answer questions about deposit terms, bet settlement or withdrawal rules in real time.
Email Support Send your question to our support address with your account username and a brief description of the issue. We reply within 24 hours with the relevant section of these terms and any action we've taken on your account.
FAQ Page Check our FAQ for quick answers about account eligibility, payment processing times, bonus terms and bet cancellation. Most common questions are covered there, and you'll find links to the specific terms that apply.
HOW WE OPERATE

Account Security and Data Handling Under These Terms

We built X Beta around account security and transparent rule enforcement. Your login is protected by session encryption, and we store payment records to verify bKash, Nagad and Rocket transactions when you withdraw. We don't share your details with third parties except payment providers and game studios, and we keep records for as long as your account is active plus the period required by local regulation.

Login Security

Every session uses SSL encryption, and we log login attempts from new devices. If we see unusual activity—like logins from multiple regions in a short window—we'll freeze the account and ask you to verify via email before reopening access.

Payment Verification

When you request a withdrawal, we check that the Nagad, bKash or Rocket number matches the one you used to deposit.

Data Retention

We keep your account data, bet history and payment records for the duration of your account plus any period required by local law.

Dispute Process

If you disagree with a bet settlement, bonus deduction or account suspension, email us with your username and the specific transaction ID.

What Players Ask About Our Terms

No. One account per person is the rule, and we use device fingerprinting and payment records to detect duplicates. If we find multiple accounts linked to the same user, we'll close the extras and void any bets placed through them.

We'll ask you to verify ownership before processing any withdrawal. If you can't prove the bKash account belongs to you, we may freeze your balance and return the deposit to the original sender to prevent fraud or money laundering.

No. Once you tap confirm on a slot spin, live dealer hand or sportsbook selection, the bet is final. We can't reverse it even if the round hasn't started yet, because the stake is already committed to the game provider's system.

Yes, plus each bonus has its own terms—wagering requirements, eligible games and expiry dates. You'll see those details when you claim the offer, and they sit alongside the general account terms. If there's a conflict, the bonus-specific terms take priority.

We'll reverse the incorrect amount once we spot it or once you report it. Game providers send us bet and payout logs, so we can compare your wallet history to the official results and fix any discrepancy within 24 hours.

You're responsible for checking local law before you register. We operate in regions where online gaming is permitted or unregulated, but we can't give legal advice for every city. If Bangladesh law changes, we'll update account access and notify you by email.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.