Reference

Privacy Policy — What We Collect and How We Use It

We collect account details, payment wallet references and session logs when you register, deposit via bKash, Nagad or Rocket, and browse our lobby. This policy explains what information we gather, why we need it, and how you can review or delete it.

Account registration dataPayment wallet transaction logsSession activity and device infoCookie and tracking preferencesSupport message history
x beta Privacy Policy — What We Collect and How We Use It
DATA PRACTICES

How We Handle Your Information

We encrypt account passwords, store payment wallet references separately from your name, and log every data access by staff so you can audit who viewed your profile. Cookies remember your language and currency preferences; you can disable non-essential cookies in account settings without losing core lobby features.

Collection and Use

We collect your name, mobile number, email and chosen password when you register, plus bKash, Nagad or Rocket transaction identifiers when you deposit. We use this data to verify your identity, credit your wallet, send withdrawal confirmations and answer support questions.

Cookies and Tracking

Session cookies keep you logged in while you move between the slots, live tables and sportsbook sections. Analytics cookies count page visits and help us spot broken links. You can turn off analytics cookies in your privacy settings; session cookies stay on so the login persists.

Data Security

Passwords are hashed with a salt before storage so even our database administrators cannot read them. Payment wallet logs are encrypted at rest and transmitted over TLS. We run quarterly access audits to ensure only authorised support staff view account details when helping you resolve a question.

Retention and Deletion

Active account records stay live as long as you keep playing. When you close your account we archive transaction history for six years to meet financial rules, then delete it. Request a copy of your data or ask us to erase non-required records by emailing support; we process most requests in under thirty days.

PRIVACY QUESTIONS

How to Reach Us About Your Data

If you want to review what information we hold, correct a detail, request deletion or ask how we process cookies, our support channels are ready. Email replies usually arrive within four hours; live chat connects you to an agent in under two minutes during peak evening hours.

Team online

Live Chat

Open the support bubble in the bottom corner of any lobby page and ask about data access, correction or deletion. An agent will walk you through the request form and confirm the timeline for each action.

Email Support

Send your privacy question or data request to our support address shown in the account help section. Include your registered mobile number so we can verify your identity and respond securely with the information you need.

Account Settings Panel

Log in, tap your profile icon, then choose Privacy Settings. You will see a summary of what we collect, toggles for marketing messages and tracking cookies, and a button to download your account data as a file.

Privacy Policy FAQ

We ask for your full name, mobile number, email address and a password. When you deposit via bKash, Nagad or Rocket we also log the transaction reference number so we can match the payment to your account wallet and credit your balance correctly.

We do not sell your personal information. We share payment references with our deposit processors to verify bKash, Nagad and Rocket transactions, and we send anonymised session statistics to game studios so they can monitor performance. No identifiable details leave our system for marketing purposes.

Log in, tap your profile icon, open Privacy Settings and click Download My Data. You will receive a file within twenty-four hours containing your registration details, deposit history, withdrawal records and support message threads in readable format.

Yes. Contact support by live chat or email and request account closure. We will close your account immediately, archive transaction records for six years to meet financial regulations, then permanently erase everything. You can also ask us to delete marketing preferences and session logs right away.

Session cookies keep you logged in and remember your currency preference. Analytics cookies count visits and track which lobby sections get opened most. You can disable analytics cookies in Privacy Settings; session cookies remain on so the platform recognises you across pages.

If your account sits idle we keep your registration and transaction history live so you can return anytime. When you formally close the account we archive financial records for six years as required by accounting rules, then delete them unless local law demands longer retention.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.